Our Policies

Please take the time to familiarize yourself with our policies; as these are the agreements we enter when you place an inquiry and/or order.

Allergen Statement

All products are produced in a home kitchen not inspected by a health department that may also process common food allergens. All treats are prepared in a facility near peanut, tree nut, dairy, and soy products. If you have dietary restrictions, please inquire about ingredient information and disclose any dietary needs within the Inquiry Form.

Cancellation, Change, & Return Policy

As all of our desserts are made to order, if you need to cancel or make changes, please do so 72 hours prior to your order date. No returns will be accepted. To make changes or cancel your order, please text us at (312) 772-2376, and be sure to leave your name and invoice number. Please advise, we reserve the right to accept or deny any changes to orders post confirmation. Failure to cancel your order timely, will result in a $35 non-refundable good-standing deposit added to your next order.

Creative Design & Flavoring Control Policy

All orders are specially designed to meet our customer’s request. If the customer chooses to provide J. Louise Buttercreamery LLC creative design control, we will assume the responsibility. However, J. Louise Buttercreamery LLC will not assume responsibility of creative flavoring control, due to food allergies and other liability concerns.

Cupcake Policy

Due to the production process of our cupcakes, we allow one flavor for one dozen, two flavors for two dozen, and one flavor per two dozen cupcakes following, free of charge. Please note, this does not include marbling of flavors. If you would like to add a flavor or marbling this will result in an additional charge. Please see below for our flavor to dozen ratio that would not result in an additional fee.

1 dozen = 1 flavor,

2 - 4 dozen = 2 flavors,

5-6 dozen = 3 flavors,

7-8 dozen = 4 flavors,

9-10 dozen = 5 flavors,

and so on.